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dc.contributor.author
Bortz, Gabriela Mijal
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dc.contributor.author
Thomas, Hernan Eduardo
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dc.date.available
2024-07-10T10:51:52Z
dc.date.issued
2022-09
dc.identifier.citation
Bortz, Gabriela Mijal; Thomas, Hernan Eduardo; User theory for inclusion or exclusion? Conceptual models to address the role of users for inclusive socio-technical change; Universidade Federal do Paraná; Novation; 3; 9-2022; 1-36
dc.identifier.issn
2562-7147
dc.identifier.uri
http://hdl.handle.net/11336/239400
dc.description.abstract
Innovation Studies (IS) and Science, Technology and Society studies (STS) exploredthe role of users in socio-technological change: from their role as consumers,adopters or experimenters to maximize profit, to exploring the mutual shaping ofusers and technologies and the power relations embedded into the process of use.By the turn of the century, amidst broader claims to democratize Science andTechnology, scholars and practitioners explored the ways technologies maycontribute to overcome social, material, and political restrictions in structuralinequality scenarios. While discursively praising user inclusion as a ‘good practice’,‘technologies for inclusive development’ (TID) ranged from processes of distributeddecision-making and empowerment to paternalistic schemes and unwanted effectsthat reinforce exclusion patterns. This paper aims to revisit user theories through thelens of inclusion/exclusion to explore user engagement in TID initiatives tounderstand the relation between user involvement and ‘inclusive’ outcomes. We arguethat diverse theoretical views on user-centeredness, which we systematize in 5 types,are tied to different normative assumptions about what user-centeredness is for, withimplications for technology practice and STS theory. In interaction between literaturereview and instrumental TID case studies (in water, health, nutrition, and recycling),we examine how these differences lead to differential outcomes in terms of inclusion(e.g., exclusion problem-solving, distribution of benefits, social learning). In turn, weanalyze how bringing the inclusiveness/exclusion dimension may help to reveal userliterature blind spots that need to be addressed, and how unveiling user theory maycontribute to deepen our understanding of inclusion in technology making.
dc.format
application/pdf
dc.language.iso
eng
dc.publisher
Universidade Federal do Paraná
dc.rights
info:eu-repo/semantics/openAccess
dc.rights.uri
https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
dc.subject
User Theory
dc.subject
Technologies for Inclusive Development
dc.subject
Inclusive Innovation
dc.subject
Participation in Science and Technology
dc.subject.classification
Ciencias Sociales Interdisciplinarias
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dc.subject.classification
Otras Ciencias Sociales
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dc.subject.classification
CIENCIAS SOCIALES
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dc.title
User theory for inclusion or exclusion? Conceptual models to address the role of users for inclusive socio-technical change
dc.type
info:eu-repo/semantics/article
dc.type
info:ar-repo/semantics/artículo
dc.type
info:eu-repo/semantics/publishedVersion
dc.date.updated
2024-07-08T10:13:00Z
dc.journal.number
3
dc.journal.pagination
1-36
dc.journal.pais
Brasil
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dc.description.fil
Fil: Bortz, Gabriela Mijal. Universidad Nacional de Quilmes. Departamento de Ciencias Sociales. Instituto de Estudios Sociales de la Ciencia y la Tecnología; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; Argentina
dc.description.fil
Fil: Thomas, Hernan Eduardo. Universidad Nacional de Quilmes. Departamento de Ciencias Sociales. Instituto de Estudios Sociales de la Ciencia y la Tecnología; Argentina. Consejo Nacional de Investigaciones Científicas y Técnicas; Argentina
dc.journal.title
Novation
dc.relation.alternativeid
info:eu-repo/semantics/altIdentifier/url/https://revistas.ufpr.br/novation/article/view/91144
dc.relation.alternativeid
info:eu-repo/semantics/altIdentifier/doi/http://dx.doi.org/10.5380/nocsi.v0i3.91144
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