Method for stakeholder identification in interorganizational environments

Abstract

Stakeholders are the first emerging challenge in any software project. Their identification is a critical task for success. Nevertheless, many authors consider them as a default product of a non-explained identification process. Several aspects must be considered when the project is carried out in environments where multiple organizations interact. These complex contexts demand extremely hard efforts. Stakeholders must be identified taking into account their attributes (types, roles), which must be extended and defined for these environments. In general, there are no methodologies that allow performing this task in a systematic way for the development of interorganizational information systems. The paper proposes a method for carrying out stakeholder identification considering the diverse dimensions involved in interorganizational environments: organizational, interorganizational and external. It allows the systematic specification of all the people, groups and organizations whose interests and needs can affect or are affected by the interorganizational system. Also diverse stakeholders' attributes such as types, roles, influence and interest are defined, analyzed, and included in the method. They are all important in later stages of any software project.