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dc.contributor.author
Pujol Cols, Lucas Joan
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dc.contributor.author
Dabos, Guillermo Enrique
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dc.contributor.author
Lazzaro Salazar, Mariana
dc.date.available
2022-08-08T13:59:37Z
dc.date.issued
2021-02
dc.identifier.citation
Pujol Cols, Lucas Joan; Dabos, Guillermo Enrique; Lazzaro Salazar, Mariana; Individual differences and emotional labor: the effects of core self-evaluations on depersonalization; Cambridge University Press; Journal of Management and Organization; 2021; 2-2021; 1-20
dc.identifier.issn
1833-3672
dc.identifier.uri
http://hdl.handle.net/11336/164525
dc.description.abstract
This paper examines the role of core self-evaluations (CSEs) in the relationships among emotional demands, emotional dissonance, and depersonalization. Data were collected from a non-random sample of 423 teachers who worked in primary, secondary, and higher education institutions. Results from structural equation modeling analysis showed that CSEs displayed both direct and indirect effects on depersonalization through employees' perceptions and reactions to emotional labor. Specifically, those individuals with more positive CSEs tended to perceive the emotional aspects of their job as less demanding, thus being less likely to experience emotional dissonance and, in turn, depersonalization. This research demonstrated that CSEs play a vital role in explaining employees' reactions to emotional labor and, therefore, their effects should be properly accounted for in future studies. Implications for practice and future lines of research are discussed in this paper.
dc.format
application/pdf
dc.language.iso
eng
dc.publisher
Cambridge University Press
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dc.rights
info:eu-repo/semantics/restrictedAccess
dc.rights.uri
https://creativecommons.org/licenses/by-nc-sa/2.5/ar/
dc.subject
CORE SELF-EVALUATIONS
dc.subject
DEPERSONALIZATION
dc.subject
EMOTIONAL DEMANDS
dc.subject
EMOTIONAL DISSONANCE
dc.subject
EMOTIONAL LABOR
dc.subject
PERSONALITY
dc.subject
TEACHERS
dc.subject.classification
Negocios y Administración
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dc.subject.classification
Economía y Negocios
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dc.subject.classification
CIENCIAS SOCIALES
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dc.title
Individual differences and emotional labor: the effects of core self-evaluations on depersonalization
dc.type
info:eu-repo/semantics/article
dc.type
info:ar-repo/semantics/artículo
dc.type
info:eu-repo/semantics/publishedVersion
dc.date.updated
2022-08-04T15:08:41Z
dc.identifier.eissn
1839-3527
dc.journal.volume
2021
dc.journal.pagination
1-20
dc.journal.pais
Reino Unido
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dc.journal.ciudad
Cambridge
dc.description.fil
Fil: Pujol Cols, Lucas Joan. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - Tandil; Argentina. Universidad Católica de Maule; Chile
dc.description.fil
Fil: Dabos, Guillermo Enrique. Universidad Nacional del Centro de la Provincia de Buenos Aires; Argentina
dc.description.fil
Fil: Lazzaro Salazar, Mariana. Universidad Católica de Maule; Chile
dc.journal.title
Journal of Management and Organization
dc.relation.alternativeid
info:eu-repo/semantics/altIdentifier/url/https://www.cambridge.org/core/journals/journal-of-management-and-organization/article/abs/individual-differences-and-emotional-labor-the-effects-of-core-selfevaluations-on-depersonalization/B43DE058C1818B192A0E337907504067
dc.relation.alternativeid
info:eu-repo/semantics/altIdentifier/doi/https://doi.org/10.1017/jmo.2021.2
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